Shipping & Exchanges
Our exchange policy is for store credit or exchange only for regularly priced merchandise. Orders that are shipped are eligible for exchange if they are received by the Southern Jewlz Headquarters within 14 days of the purchase date. But keep in mind, if you exchange is received later than 14 days from the order date, the package will be REJECTED by our returns department and sent back to you, which will require a $5 shipping fee.
To return an item by mail, please fill out the return form which was included in your order. If you have misplaced this form please click here to download and print a new one.
All Sale merchandise is Final Sale. Shipping charges are non-refundable.
If an online order that has been placed for pick up in the Southern Jewlz boutique has been left for over 60 days, the order will be charged a 20% restocking fee. If the order included SALE merchandise or products from a previous season, the order will be donated to a local charity. We will try multiple times via phone and email to remind you of your order and will send a final certified letter via mail before this happens. The same pertains to orders with unverified shipping addresses or exchange orders where shipping charges have not been paid.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, estimated shipping and delivery dates for you will be based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
All orders placed will be processed within 1-2 business days. Our order cut off time for each day is 12pm noon CST. If you place an online order before this time, your order will be available for same day pick up in the boutique. If your pick up order is placed after this time, it will be available on the next open BUSINESS day in the boutique.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We ship through the United States Postal Service.